Return, Refund & Exchange Policy

Return Eligibility

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within the specified support period after delivery.

Returned products must:

• Be unused and in original condition
• Include tags, manuals, and accessories (if applicable)
• Be returned in original packaging without damage

Products returned in unsuitable condition may not qualify for return.

Refund Policy

Approved refunds will be processed after verification and receipt of the returned item.

Refund details and timelines may vary depending on payment method.

For refund assistance, contact our support team.

Exchange Policy

Exchanges are available only for eligible accessories where color or size concerns apply.

Pet food and consumable items are generally non-exchangeable unless an incorrect item was delivered.

Processing Time

Return, refund, and exchange requests are reviewed individually and processed within a reasonable period.